Frequently Asked Questions

From candle care to shipping, we’ve got the answers to all your burning questions.
And if your particular query isn’t covered here, flicker us an email.

What wax do you use?

Our entire collection is made using 100% pure soy wax.

What wicks do you use?

Wood wicks, baby. We’re all about that crackling cosiness.

How often should I trim my wick?

We recommend trimming to 5-6mm before every burn. Check out our candle care guide for more info.

Droplets have appeared on the surface of my candle. What’s that about?

She’s just a lil’ sweaty. Certain fragrances can cause soy wax to ‘sweat’ which creates those droplets you might see on the surface. This can also be caused by humidity, direct sunlight, and continuous transitioning from hot to cold. Use some kitchen paper or a clean, dry cloth to gently dab away the moisture. And don’t worry, this sweating has no effect on the quality or burn of your candle.

Are your products tested on animals?

Nope. Cruelty-free always.

Are the candle jars reusable?

Absolutely! We love seeing all the inventive ways you like to reuse your candle vessels. Simply wash away any remaining wax, remove the wick, and you’re good to go. Don’t forget to share your eco-friendly ideas on social media and tag @tfdcandleco so we can feature you.

How much is postage?

Local delivery (within 15km of Jamisontown, NSW) is $5. Standard delivery is $10. Express delivery is $15. All orders over $100 receive FREE shipping.

Do you offer international shipping?

Not yet. Stay tuned!

How long will my order take to arrive?

Our candles are made fresh to order so please allow 7 days for your hand poured goodness to leave our studio. After that, it’s in the postie’s hands so keep an eye on the Australia Post website for up-to-date shipping times and any delays they might be experiencing.
OK, LET’S BURN